Sally, the ROI manager, decides to take action due to low stakeholder satisfaction and staff morale. What should be her priority action?

Calling for a staff meeting to discuss the issues offers a proactive approach to directly engage with the team about their concerns. This step is crucial because it fosters open communication and allows staff members to voice their opinions, frustrations, and suggestions in a collective environment. Involving staff in dialogue can help identify root causes of low satisfaction and morale, making them feel valued and heard, which can improve overall morale.

Additionally, an open forum during the meeting can facilitate collaborative problem-solving, encouraging teamwork and collective accountability for improvements. This action not only acknowledges the issues but also empowers the staff to be part of the solution, thereby enhancing their commitment to organizational goals and their roles.

While developing a strategic action plan is essential in the long run, engaging staff first through a meeting can provide insights necessary for creating that plan. Ignoring the issues would not address them, and seeking direction from her manager may delay the action needed to improve stakeholder satisfaction and morale, whereas immediate dialogue is often more effective to start building a constructive atmosphere.