What is the role of a case manager in the process of case management?

The role of a case manager in the process of case management is crucial in ensuring that patients receive coordinated and comprehensive care. Focusing on the continuum of care, the case manager's responsibility includes following the patient from admission through to discharge, effectively overseeing their journey within the healthcare system. This ensures that all aspects of the patient's care are considered, including medical treatments, support services, discharge planning, and follow-up care.

By being involved throughout the patient’s trajectory, the case manager helps to identify needs, coordinate services, and facilitate communication among various healthcare providers, patients, and their families. This holistic approach is essential for optimizing treatment outcomes and ensuring that patients successfully transition from one stage of care to another, addressing potential barriers and ensuring continuity in their healthcare experience.

In doing so, the case manager plays a critical role in improving healthcare delivery and enhancing patient satisfaction while also helping to reduce unnecessary hospital readmissions and healthcare costs by promoting effective management of the patient's care.