What should the CPO do in response to complaints about misdirected mail?

Creating a team to map current processes is the most effective response to complaints about misdirected mail. This approach allows for a comprehensive review of the existing procedures involved in handling mail within the organization. Understanding the current workflow will help identify any gaps or inefficiencies that may be causing the misdirected mail issues. By systematically mapping out the steps, the team can pinpoint specific areas that require improvement.

Developing a map of the current processes also facilitates collaboration among team members who may have different insights and experiences. This collaborative effort can foster innovative solutions and enhance overall communication regarding the identified issues.

In contrast, while conducting a ROI audit may provide insights into resource allocation, it does not directly address the specific concerns about misdirected mail. Meeting with all physicians could be too broad and may not lead to effective solutions, especially if the issue is process-related rather than one of individual action. Meeting only with the person responsible for ROI might help address immediate concerns, but it doesn't tackle the systemic nature of misdirected mail issues. Hence, establishing a team to analyze and improve the entire process is the most comprehensive and effective response.