Which methodology was developed by Kaplan and Norton for performance measurement?

The Balanced Scorecard is a performance measurement framework that was developed by Robert S. Kaplan and David P. Norton in the early 1990s. This methodology allows organizations to translate their strategic objectives into a comprehensive set of performance measures that provide a more balanced view of organizational performance beyond financial metrics alone.

The Balanced Scorecard includes perspectives such as financial, customer, internal business processes, and learning and growth. By encompassing multiple dimensions, it helps organizations align their activities with their vision and strategy, improve communication of goals and outcomes, and monitor the effectiveness of strategic initiatives. This holistic approach is especially important in complex environments like healthcare, where various factors impact overall performance.

Other methodologies like Organizational Diagnosis, Process Mapping, and Quality Improvement Framework each serve specific purposes but do not encapsulate the comprehensive performance measurement approach that the Balanced Scorecard provides. The Balanced Scorecard's unique ability to integrate different strategic perspectives makes it a valuable tool for organizations looking to enhance their performance management systems.