Which of the following factors is NOT included in the external context of an e-health solution?

The external context of an e-health solution encompasses various domains that can influence its implementation and effectiveness. These factors generally include elements outside the immediate operational processes of the health organization but still significantly impact how the e-health solution functions in practice.

The financial context refers to the funding, budgeting, and economic considerations that can affect the availability and sustainability of an e-health solution. The legal/regulatory context involves the laws, policies, and compliance requirements that govern the use of technology in health care, which is crucial for ensuring that the solution adheres to standards and protects patient rights.

The physical environment pertains to the physical settings where the e-health systems are deployed, which could include considerations related to infrastructure, technology access, and facility readiness.

Operational processes, however, relate to the internal workings of the health organization, including workflows, staff training, and day-to-day management practices. These are inherently part of the organization's internal context rather than external factors. Therefore, operational processes do not fall under the external context of an e-health solution, making it the correct choice in this scenario.